Thank you for choosing Animail for your pet needs. We are committed to providing you and your furry friends with the best products and services. Please review our store policies below:

1. Shipping Policy:

• Shipping Methods: We offer standard shipping options for all orders within the UK.

• Processing Time: Orders are typically processed within 4-5 business days.

• Delivery Time: Standard delivery usually takes 3-5 business days.

• Shipping Costs: Shipping is provided free of charge.

• See full policy at https://app.termly.io/document/shipping-policy/b587bce0-6c85-48d9-82e5-59855482aae9

2. Returns & Exchanges:

• Return Policy: If you are not satisfied with your purchase, you may return it within 14 days for a full refund or exchange. Items must be in their original condition and packaging.

• See full returns policy at https://app.termly.io/document/refund-policy/99aeea98-b707-4fb4-8f9c-d8583d078acd 

3. Privacy Policy:

• Information Collection: We collect personal information, such as name, email address, and shipping address, to fulfill orders and provide customer support.

• Data Security: We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Information Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for the purpose of fulfilling orders or as required by law.

• See full policy at https://app.termly.io/document/privacy-policy/a1a3f227-2e0b-4a4b-be3e-3f94e30fc3a3

4. Terms & Conditions:

• Acceptance of Terms: By placing an order with Animail, you agree to abide by these terms and conditions.

• Product Availability: All products are subject to availability. In the event that a product is out of stock, we will notify you and provide alternatives if possible.

• Price Changes: Prices are subject to change without notice. However, the price you see at the time of checkout is the price you will be charged.

• Accuracy of Information: We strive to provide accurate product descriptions and pricing information, but errors may occur. In such cases, we reserve the right to correct any errors and cancel orders if necessary.

• See full terms and conditions at https://app.termly.io/document/terms-of-service/2c04e996-2b47-40c7-86ae-d17eef334981

5. Cookies

• See full policy at https://app.termly.io/document/cookie-policy/f9e52f9f-98d3-42ac-93d8-67194c49cd46

6. Disclaimer

• See full policy at https://app.termly.io/document/disclaimer/c4b6ffdc-82d6-4022-9a1a-e3d109e4a821

7. Contact Us:

If you have any questions or concerns about our store policies, please don't hesitate to contact us. You can reach our customer service team via email at hello@animail.uk during our business hours.

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Thank you for shopping at Animail!